Shipping policy

Shipping Policy

We ship worldwide from our workshop in Buenos Aires, Argentina.

Production Time

Most Monster Labs Studios pieces are handmade to order and normally require approximately 1-3 weeks to craft before dispatch.

Items that are currently in stock may ship sooner. Preorder items follow the production and dispatch timeline specifically stated on their product page.

Shipping & Tracking

Orders are securely packed and shipped via FedEx with full tracking. Tracking information is provided as soon as your order is dispatched.

Estimated Transit Time

International transit normally takes approximately 4-12 business days after dispatch, depending on the destination, customs clearance, and local carrier conditions.

Orders to the United States typically arrive within approximately 4-5 business days after dispatch, although this is an estimate and occasional customs or carrier delays may occur.

Shipping Charges, Customs & Additional Fees

The shipping amount paid at checkout covers transportation only.

It does not include import duties, taxes, customs clearance charges, brokerage fees, disbursement fees, handling fees, storage fees, or any other destination or carrier charges that may later be assessed by FedEx, customs authorities, or local authorities.

Any such additional charges, when applicable, are the responsibility of the buyer. Monster Labs Studios does not control or receive these charges.

Shipping Issues

If your shipment is delayed, lost, or damaged in transit, please contact us at sales@monsterlabsstudios.com. We will assist with the carrier claim and work with you toward a resolution.

If your item arrives damaged or defective, please contact us within 7 days of delivery and include your order number along with clear photos of the item and its packaging.