Most Monster Labs pieces are handmade to order and normally require approximately 1-3 weeks to craft before dispatch. Items currently in stock may ship sooner, while preorders follow the specific production timeline stated on their product page.

Once dispatched, international transit normally takes approximately 4-12 business days, depending on the destination and customs clearance. Orders to the United States typically arrive within approximately 4-5 business days after dispatch.

All orders are securely packed and shipped via FedEx with tracking.

Because our pieces are handmade and individually produced, we only accept returns or exchanges for items that arrive damaged or defective. We do not accept returns due to change of mind.

If your order arrives damaged or defective, contact us within 7 days of delivery with your order number and clear photos of the item and packaging.

If a return is required and approved, the item must be shipped back within 21 days of delivery, in the condition in which it was received, with its original packaging and all included components. Return shipping is the buyer's responsibility unless otherwise agreed with Monster Labs Studios.

Minor variations in color, texture and finish are normal characteristics of handmade work and are not considered defects.

International orders may be subject to import duties, taxes, customs clearance charges, brokerage fees, disbursement fees, handling fees or other destination charges depending on the destination.

The shipping amount paid at checkout covers transportation only and does not include these additional charges.

Any additional charges assessed by FedEx, customs authorities or local authorities are the buyer's responsibility. Monster Labs Studios does not control or receive these charges.

Customs processing may occasionally cause delivery delays.

We offer several secure payment options at checkout. Available methods may vary depending on your country, device, and currency.

Credit & Debit Cards

Pay securely with major credit and debit cards through Shopify Payments. Available card brands are shown directly at checkout. Payments are processed through Shopify’s secure, PCI-compliant checkout, and Monster Labs Studios does not store your full card details.

PayPal

Pay using your PayPal account or any payment options made available by PayPal in your region.

Other available payment methods

Depending on your location and device, additional accelerated checkout or wallet options may appear automatically at checkout.

If your payment fails:

Try another available payment method, check with your bank for international or online payment restrictions, or contact us at sales@monsterlabsstudios.com and we’ll be happy to help.

We’re happy to help before or after your purchase. You can reach us through the contact form on our website or by emailing us at monsterlabs.studios@gmail.com.

Our team usually replies within 24–48 hours. If your inquiry is urgent, write “URGENT” in the subject line so we can prioritize your message.

You can also complete the contact form below for a direct message, it will reach us right away.