Privacy policy

Monster Labs Studios is operated by Cursed House Studios LLC ("Monster Labs Studios", "we", "us", or "our"). We operate monsterlabsstudios.com and provide the products, services, content, and features available through our online store (the "Services").

Cursed House Studios LLC is the legal entity operating Monster Labs Studios. Our products are designed, manufactured, prepared, and fulfilled from our workshop in Buenos Aires, Argentina. Our online store is powered by Shopify.

This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information when you visit our website, make a purchase, contact us, subscribe to our communications, or otherwise interact with our Services.

By using our Services, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with our store, we may collect the following categories of personal information.

Contact Information

This may include your:

  • name;
  • email address;
  • telephone number;
  • billing address;
  • shipping address.

Order and Transaction Information

When you make or attempt to make a purchase, we may collect information such as:

  • products ordered;
  • order value;
  • billing and shipping information;
  • payment method selected;
  • order status;
  • shipping and tracking information;
  • returns, replacements, refunds, or customer service history.

Complete credit or debit card information is generally processed directly by Shopify Payments or other payment providers made available at checkout and is not stored directly by Monster Labs Studios.

Account Information

If you create or use a customer account, we may process information associated with that account, including your contact details, order history, and account activity.

Website and Device Information

When you browse our website, certain information may be collected automatically, including:

  • IP address;
  • browser type;
  • device type;
  • operating system;
  • pages viewed;
  • referring website or source;
  • approximate geographic location;
  • interactions with products and pages;
  • shopping cart and checkout activity;
  • cookies and similar technologies.

Customer Communications

When you contact us, we may retain the contents of your communication and any information you provide, including photographs or other files supplied in connection with an order, damaged product, return, or customer service request.

Marketing Information

If you subscribe to our newsletter or otherwise consent to receive marketing communications, we may process your email address, engagement with our emails, and related marketing preferences.

2. How We Use Personal Information

We may use personal information to:

  • process and fulfill orders;
  • process payments;
  • manufacture and prepare products;
  • arrange shipping and delivery;
  • provide tracking information;
  • communicate regarding orders;
  • provide customer support;
  • manage returns, replacements, refunds, or shipping claims;
  • detect and prevent fraud or unauthorized transactions;
  • maintain and improve our website and Services;
  • understand how visitors use our store;
  • measure the performance of our advertising and marketing;
  • personalize content or advertising where permitted;
  • send marketing communications when permitted by law or with your consent where required;
  • maintain business and transaction records;
  • comply with legal, tax, accounting, customs, and regulatory obligations;
  • protect the rights, security, and integrity of Monster Labs Studios, our customers, and our Services.

3. Shopify

Our store is hosted and powered by Shopify.

Shopify processes certain personal information on our behalf in order to provide ecommerce functionality, including storefront operation, checkout, orders, customer accounts, fraud prevention, analytics, and other services.

Depending on our Shopify settings and the customer's location, Shopify may also process information to provide enhanced services, personalization, fraud prevention, analytics, and advertising-related functionality.

Shopify maintains its own privacy practices governing information it processes through its services.

4. Payment Providers

Payments may be processed through Shopify Payments, PayPal, and other payment methods or financial service providers that may be made available through our checkout.

These providers may collect and process payment details, billing information, identity information, device information, and transaction information according to their own privacy policies and legal obligations.

Monster Labs Studios generally does not directly receive or store complete credit or debit card numbers entered into Shopify Payments or other payment systems made available at checkout.

The payment methods available to a customer may vary according to location, currency, device, or other factors.

5. Shipping and Fulfillment

We may share information necessary to ship and deliver your order with FedEx and other logistics, customs, or delivery providers.

This information may include:

  • name;
  • shipping address;
  • telephone number;
  • email address;
  • order information;
  • package details;
  • information required for customs clearance or international delivery.

Shipping carriers and customs authorities may process this information according to their own legal requirements and privacy practices.

6. Analytics

We use analytics and measurement technologies to understand how customers interact with our website and to improve our store.

These may include services provided by Shopify, Google, Meta, and other analytics providers.

Information processed for analytics may include device information, IP address, browsing activity, referral source, pages viewed, shopping activity, and interactions with our website.

Where required by applicable law, non-essential analytics technologies are used subject to the customer's consent or privacy choices.

7. Advertising and Marketing

We advertise Monster Labs Studios through online platforms, including Meta platforms such as Facebook and Instagram, and Google services.

We may use technologies such as the Meta Pixel, conversion APIs, advertising cookies, or similar technologies to:

  • measure advertising performance;
  • understand whether an advertisement resulted in a visit or purchase;
  • create or measure advertising audiences;
  • reduce irrelevant advertising;
  • display advertising that may be more relevant to visitors.

Depending on your location and applicable law, these activities may be considered "targeted advertising", "sharing", or similar processing of personal information.

Where required, you may have the right to opt out of certain advertising-related uses or sharing of personal information.

Shopify provides privacy settings and opt-out mechanisms for regions where such controls are required.

8. Cookies and Similar Technologies

Our website and the services integrated with it may use cookies, pixels, local storage, APIs, and similar technologies.

These technologies may be used for purposes including:

  • keeping the website operational;
  • maintaining shopping carts and checkout sessions;
  • remembering preferences;
  • fraud prevention and security;
  • analytics and performance measurement;
  • marketing and advertising.

Some cookies are necessary for the operation of the website. Other cookies may be optional depending on applicable privacy laws and your location.

Where required, visitors can manage non-essential cookies through the consent or privacy controls presented on our website.

You can also control certain cookies through your browser settings. Disabling cookies may affect some website functionality.

9. Email Marketing

If you subscribe to our newsletter or otherwise agree to receive marketing communications, we may send you information about:

  • new products;
  • product releases and preorders;
  • promotions or sales;
  • store updates;
  • other Monster Labs Studios news.

You can unsubscribe from promotional email communications at any time by using the unsubscribe option included in the email.

Transactional communications relating to an existing order, payment, shipping, customer service matter, or other necessary service communication are separate from promotional marketing.

10. How We Share Personal Information

We may disclose personal information to third parties when reasonably necessary to operate our business and provide our Services.

These may include:

  • Shopify;
  • payment processors;
  • shipping and logistics providers;
  • analytics providers;
  • advertising and marketing platforms;
  • email and communication providers;
  • fraud prevention and security providers;
  • IT and website service providers;
  • accountants, professional advisers, or service providers;
  • government, customs, tax, regulatory, or law enforcement authorities when legally required.

We may also disclose information in connection with a business transaction such as a merger, acquisition, restructuring, financing, or sale of business assets, subject to applicable law.

We do not authorize service providers to use personal information for purposes unrelated to the services they provide to us, except where they act as independent controllers under their own applicable terms and privacy policies.

11. International Data Transfers

Cursed House Studios LLC operates Monster Labs Studios, while our production and fulfillment activities are carried out from Buenos Aires, Argentina. We sell and ship products internationally.

Our service providers may process or store personal information in Argentina, the United States, Canada, countries within the European Economic Area, or other jurisdictions in which they operate.

As a result, your personal information may be processed outside the country where you live.

Where required by applicable law, appropriate mechanisms or safeguards may be used for international transfers of personal information.

12. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • fulfill orders;
  • provide customer support;
  • maintain transaction records;
  • resolve disputes;
  • prevent fraud;
  • comply with tax, accounting, customs, and legal requirements.

Different categories of information may be retained for different periods depending on the purpose for which they were collected and applicable legal obligations.

When information is no longer reasonably required, we may delete, anonymize, or otherwise dispose of it as appropriate.

13. Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information.

Our store also relies on the security measures provided by Shopify and our third-party payment and service providers.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

If you believe information relating to you or your account has been compromised, please contact us.

14. Your Privacy Rights

Depending on where you live, applicable law may provide you with rights regarding your personal information.

These may include the right to:

  • request access to personal information we hold about you;
  • request correction of inaccurate information;
  • request deletion of certain personal information;
  • request a copy or portability of certain information;
  • object to or restrict certain processing;
  • withdraw consent where processing is based on consent;
  • opt out of certain targeted advertising, sale, or sharing of personal information where applicable;
  • lodge a complaint with an appropriate data protection authority.

These rights are not absolute and may be subject to legal exceptions.

To make a privacy request, contact us at sales@monsterlabsstudios.com.

We may need to verify your identity before processing certain requests.

Shopify also provides tools that allow merchants to process customer access and deletion requests.

15. Privacy Choices and Targeted Advertising

Visitors in certain jurisdictions may have the right to opt out of uses of their personal information that are legally considered a sale, sharing, or targeted advertising.

Where applicable, privacy controls or a data-sharing opt-out option may be made available through our storefront.

We may also recognize privacy preference signals, such as Global Privacy Control (GPC), where required and supported.

The availability and effect of these choices may depend on your jurisdiction and the technologies being used.

16. Third-Party Websites and Services

Our website may contain links to third-party websites, social networks, payment services, shipping providers, or other external services.

We are not responsible for the privacy, security, content, or practices of websites and services that we do not control.

We encourage you to review the privacy policies of third-party services before providing personal information to them.

17. Children's Privacy

Our Services are not specifically directed toward children.

We do not knowingly collect personal information from children in circumstances where parental or guardian consent would be required by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review the matter and take appropriate action.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • our business practices;
  • our website or technologies;
  • service providers;
  • legal or regulatory requirements.

When we make changes, the revised version will be published on this page and the "Last updated" date will be changed accordingly.

19. Contact Us

For questions about this Privacy Policy, our privacy practices, or to submit a privacy request, contact:

Cursed House Studios LLC
Operating brand: Monster Labs Studios
Production and fulfillment: Buenos Aires, Argentina
Email: sales@monsterlabsstudios.com
Phone: +1 (307) 318-3704
Website: monsterlabsstudios.com