Refund policy

Return & Refund Policy

Because our pieces are handmade and individually produced, we only accept returns or exchanges for items that arrive damaged or defective.

We do not accept returns or exchanges due to change of mind.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us at monsterlabs.studios@gmail.com within 7 days of delivery.

Please include your order number along with clear photos of the item, the damage or defect, and its packaging so we can evaluate the issue and determine the appropriate solution.

Please do not return an item before contacting us and receiving return instructions.

Returns

When a return is required and approved by Monster Labs Studios, the item must be shipped back within 21 days of delivery, unless otherwise agreed with us.

The item must be returned in the condition in which it was received, with its original packaging and all included components.

Return shipping costs are the responsibility of the buyer, unless otherwise agreed in writing with Monster Labs Studios.

Refunds

Once an approved returned item is received and inspected, any applicable refund will be processed to the original payment method.

Original shipping charges are non-refundable.

Import duties, taxes, customs clearance charges, brokerage fees, disbursement fees, handling fees, storage fees, and any other destination or carrier charges are also non-refundable, as these charges are not collected or received by Monster Labs Studios.

Handmade Variations

Every Monster Labs Studios piece is individually handmade and hand-finished. Minor variations in color, texture, finish, shape, or small details are normal characteristics of handmade work and are not considered defects.

Nothing in this policy limits any mandatory consumer rights that may apply under applicable law.

For any questions regarding a return, replacement, or damaged order, please contact us at sales@monsterlabsstudios.com.